1) Do you have Return/Exchange for a Product?

We do have a RETURN/EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order. Exchange are available when informed with 48 hours of delivery with a proper and clear unboxing video, in case of any damage. 

1. The items should be unused and unwashed for hygiene reasons.
2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
3. Customized/Altered products cannot be returned or exchanged.

2) What is the Refund policy of Kalanand?

We process refund only after the product reach back to us and it has passed our quality check. The customer has to email us on kalanandonline@gmail.com to request for refund within 2 days from the date of delivery.

3) Do we have reverse pickup facility for exchange of product?

Yes, we do not have a reverse pickup facility. If, Duse to any reason the reverse pickup is not possible for any given location, the customer needs to send the products back to us at our address.

4) Is there are Express Delivery?
Yes, we do have Express Delivery. Kindly WhatsApp on (+918401515811) to check product availability.

5) Can I cancel my order?
Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 24 hours of order.
WhatsApp on (+918401515811) or write to us at (kalanandonline@gmail.com) to request a cancellation.

6) My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product.
Please write us a mail at (kalanandonline@gmail.com) for exchange of size.

7) Why my exchange is not accepted?
Exchange/Return not accepted if the product is worn or not at the same condition as it was received. All the tags and packing are required to request for change and refunds.

8) Refunds timeline:

For Prepaid Orders: Refunds will be processed to the original payment method within 3-4 business days after the product passes our quality check.

For COD Orders: 

• You will receive a refund link via Email, SMS, or WhatsApp from +91 84015 15811 within 4-5 business days after the quality check.

• Follow these steps to claim your refund:

  1. Click on the link received.

  2. Verify your identity using an OTP.

  3. Enter your bank account details or UPI ID.

  4. Submit the details to process the refund.

  5. Refunds will be credited within 24 hours of adding your details.

9) Cancellation Policy

• Orders can be canceled only within 12 hours of placing them. After this period, cancellations will not be accepted.

• For prepaid orders, refunds may take 5-7 working days to reflect in your account from the cancellation date.